Installation options are flexible and allow you to use this in conjunction with existing systems. If some members of your board or council prefer working in Outlook or other existing systems, they can. You will still reap the benefits of All Ears tracking and data.
Your time is precious, you need your email management to be efficient. You should be able to save templates for common email responses. You should be able to bulk respond to emails on related issues. You should be able to work as a body to ensure responsiveness and track progress.